At Jellyfish, we believe in the power of diverse perspectives and inclusive collaboration. We welcome individuals who excel in collaborative, varied teams and value the unique contributions that each person brings to the table.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description

The salary range for this position is $85,000-100,000.

Reporting to our Senior Social Content Director, we are looking for a Senior Community Manager to join our Emmy Award-winning Creative Social team, working with one of our partners - a prestigious entertainment streamer.

You are a deep online community builder, who lives for fandoms. You will embody the brand's tone of voice through online conversations, finding opportunities to create reactive social conversations that embody what's happening at the speed of culture.

You'll adhere to established protocols for moderation, business affairs reviews, and ensuring a perfect track record in quality assurance, and make recommendations to processes, tactics, and publishing optimizations.

Your responsibilities will include:

• Prepare and maintain a rigorous posting schedule across up to 10 social media platforms.
• Identify reactive opportunities for social engagement and content creation.
• Oversee quality control of every post before it goes live.
• Manage active audience engagement on social platforms, getting involved in relevant conversations with a view to increasing engagement, encouraging interaction and creating communities
• Build and manage complex workstreams across platforms and channels for delivery.
• Report feedback from users and escalating issues promptly.
• Measure and capture important data, trends, sentiments and reactions to content messaging formats across all communities.
• Adhere to a consistent tone of voice.
• Evaluate content against business criteria and flag any potential risks